After 8 hours, the user sends another message *24-hour window will re-open*.User says nothing for 8 hours *There are 16 hours left in the 24-hour window*.User sends message to chatbot *24-hour window will open*.Within this 24-hour window, you can send any message to the user, with absolutely no constraints.Īlso, it’s important to understand that the 24-hour will reset, every time the user sends a message. Want to generate leads and get more customers?īefore we can determine if you need to apply for the WhatsApp Business API, we first need to understand the message rules on WhatsApp.īasically, every time a user sends a message to your WhatsApp chatbot, a 24-hour window will open.How long does the WhatsApp Business API approval take?.What if I cannot start the Business Verification?.Verify your Business in Facebook Business Manager.Approve request of WhatsApp Business Provider.Which WhatsApp policies do you need to be compliant with?.When do you need to apply for the WhatsApp Business API?.
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